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Contact Us

Have a question, or want an update on your order status? Email us at We are more than happy to help!

Our office hours are 10am-7pm EST. We respond to most emails within one to two business days, but if you do not receive a response from us, please check your spam!

All orders are backed by our no questions asked 100% Satisfaction Guarantee! If you don't like your Focal Decor purchase, return your order for a full refund (exceptions apply). If a return is not feasible, we will send replacements for free, or issue a full refund.

We offer international shipping options too - no matter where you are, you can buy from Focal Decor!