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Contact Us

Have a question, or want an update on your order status? Email us at We are more than happy to help!

Our office hours are 10am-7pm EST. We respond to most emails within one to two business days, but if you do not receive a response from us, please check your spam!

When will my package arrive?

We source our unique products from around the globe to provide you with unbeatable prices and the highest quality products. This means your order is shipped from our global merchants, artisans, and suppliers in places such as the United States, China, Spain, Thailand, etc. Because we ship directly from our partners around the globe, your package may take 2-5 weeks to arrive. Don't panic! We promise your package is on its way.

All orders are backed by our no questions asked 100% Satisfaction Guarantee! If you don't like your Focal Decor purchase, return your order for a full refund. If a return is not feasible, we will send replacements for free, or issue a full refund.

We offer international shipping options too - no matter where you are, you can buy from Focal Decor!