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FAQs

When will my package arrive?

We source our unique products from around the globe to provide you with unbeatable prices and the highest quality products. This means your order is shipped from our global merchants and artisans in places such as the United States, China, Spain, Thailand, etc. Because we ship directly from our partners  around the globe, your package may take 2-5 weeks to arrive. Don't panic! We promise your package is on its way.

All orders are backed by our no questions asked 100% Satisfaction Guarantee! If you don't like your Focal Decor purchase, return your order for a full refund. If a return is not feasible, we will send replacements for free, or issue a full refund.

We offer international shipping options too - no matter where you are, you can buy from Focal Decor!

What if I need to return something?

Contact us right away and we will provide guidance through the process. We will send you a prepaid return label to send your order back.

Not sure if you want to return your items yet? No problem! We offer returns for up to 30 days after you receive your purchase.